Customers are changing their preferences when it comes to communicating with businesses. They increasingly expect real-time responses and prompt replies from businesses. Looking to embrace these changes, many organizations have implemented rudimentary AI solutions, most often in the form of chatbots. This specialized software is a user-friendly program designed to automate interactions between people in real-time. Have you been asking yourself, should I hire a chatbot development company? If so our analysis below should answer that question.
What Are Chatbots?
Chatbots emerged with the popularity of natural programming language processing, a branch of AI academia that studies how computers understand, interpret and utilize human language. Modern descendants of this technology include digital assistants like Apple’s Siri, Microsoft’s Cortana, and Amazon’s Alexa. Large tech companies have made major investments to bring the technology into the enterprise arena, with the most widely used being chatbots.
Chatbots are designed to recognize phrases and voice commands of the users they’re interacting with. Depending on both the kind of chatbot software used and an organization’s area of expertise, each bot will be a little different. Some bots target specific subjects like news, e-commerce, medical queries, and information aggregation. As more industries and sectors adopt chatbots within their organizations, we expect the number of these specialized bots to grow over time and offer greater utility.
Benefits of Automated Communication
Choosing to hire a developer to create a chatbot for your organization is an important decision. It pays to understand the reason other organizations use chatbots in their business models and customer support applications. We’re going to highlight some of the most common benefits chatbots offer to enterprise organizations.
A Solution That Scales
Customized chatbots are scalable when compared to in-house-designed solutions. The platform interface of a custom chatbot is not confined to proprietary hardware, while still being tailored to your needs. One can scale up the chat features and add new communication patterns, intent, entities, and dialog anytime. This is useful for growing organizations.
Custom chatbots have great AI capabilities allowing businesses to provide personalized conversation for customers. It can be powered by machine learning APIs like Language Understanding Intelligent Service (LUIS), which can analyze day-to-day conversation of customers to deliver them context-based information and improving the overall customer experience.
With chatbots, enterprises can provide continuous any-time support and guidance for their customers. Custom chatbots require expert chatbot developers to produce high-level conversational UX, including display images, links, and CTA buttons that provide a rich user experience which is otherwise not feasible with in-house bots.
High security and control over personal data is another great advantage of developing custom chatbots. Customer data including name, contact number, and email will be hosted on the company server and are highly secured. This data can later be exported to another chatbot platform without being under threat of hackers.
Chatbots help increase the business’s productivity and operational effectiveness by reducing attended calls and emails. This allows your staff to focus their time on other important tasks. Similarly, chatbots are programmed to serve in different languages, enabling your organization to process requests from different regions and countries.
Developing and implementing chatbots is an entire field of software development unto itself. If you’ve considered the advantages of chatbots and decided that your organization would benefit from implementing its own bot, the next step is finding a reliable chatbot developer. With close to three decades of custom software development experience, Zco Corporation offers unrivaled development capabilities. Get in touch with one of our account executives today and find out how we can help you implement a customized solution for you.